The company survived by cutting its product surface in half and charging earlier than felt comfortable; distribution, not features, was the constraint the whole time.
- • Pricing was raised 3x in 18 months with no measurable churn increase
- • Enterprise deals only closed after removing the self-serve free tier from sales calls
- • Hiring ahead of revenue was the single most expensive mistake
- • Verbatim quote captured at 47:12 on why they killed the mobile app